Support
Need help deploying to your Microsoft 365 tenant, granting Azure AD consent, or fixing a review that's stuck? Email support and standard enquiries get a reply within one business day.
For account, billing, and general product questions. Responses within one business day for standard enquiries.
support@dcworkflow.comPriority support for enterprise customers. Includes IT onboarding, Azure AD setup, Teams deployment, and DPA assistance.
enterprise@dcworkflow.comFor responsible disclosure of security vulnerabilities. We respond to all credible security reports within 24 hours.
security@dcworkflow.comReal-time status of DC Workflow services and Microsoft Azure dependencies. Subscribe for incident notifications.
status.dcworkflow.comSupport requests are triaged by severity. The following response time targets apply during business hours (AWST, Monday–Friday, excluding public holidays) for standard support. Enterprise customers receive priority routing and extended coverage.
Response times are measured from the time a complete ticket is received during business hours. Tickets received outside business hours are queued for the next business day. Enterprise customers may negotiate extended SLA coverage as part of their agreement.
Include the following and we can usually start on a fix without a round of follow-up questions:
Your company name, Microsoft 365 tenant domain (e.g. yourcompany.onmicrosoft.com), and the DC Workflow administrator's email address.
What you were trying to do, what happened instead, and any error messages displayed. A screenshot or screen recording helps.
A step-by-step description of how to reproduce the issue, including any specific document types, review configurations, or user roles involved.
Which client you're on (Microsoft Teams or the web app), your browser or Teams version, and your operating system.
How many users are affected and how urgent it is. This sets the priority your ticket is assigned.
DC Workflow runs inside your Microsoft 365 tenant. The following resources are available to IT administrators during evaluation, deployment, and day-to-day operations.
The following issues come up during initial deployment and can usually be resolved by your Azure AD or Teams administrator.
Sites.ReadWrite.All to interact with document libraries. This permission requires administrator consent. Ensure admin consent has been granted and that SharePoint is not restricted by a Data Loss Prevention (DLP) policy that would block API access.dcworkflow.com and *.azurestaticapps.net are permitted through your proxy and firewall for Teams client connections.If you discover a security vulnerability in DC Workflow, please report it privately to security@dcworkflow.com before any public disclosure. We acknowledge all credible reports within 24 hours and work to remediate verified vulnerabilities as a priority. We do not pursue legal action against researchers who act in good faith and follow responsible disclosure practices.